- Do you ship internationally?
Yes, we delivery products worldwide.
- How long does delivery take?
Most lamps are available for next day delivery. If we are unable to supply, we will let you know and allow you to cancel the order (with a full refund) immediately if the expected delivery date is not acceptable.
- How long is the lamp warranty?
All lamps are under 120-day warranty which protects against workmanship errors and defective products. Please note that the warranty begins from invoice date regardless of whether the lamp has actually been opened or not.
- How many hours will my projector lamp work?
Projector bulbs have an expected operating time, typically 1000 to 2000 hours, newer models are claiming 4000 hours and more. Projectors are used under normal operating conditions, the lamp will have the greatest likelihood of lasting through its entire rated lamp life. Projectors that are used more often or are exposed to environmental contaminants are more likely to show a decrease in lamp life.
- I push the power button, but nothing turns on?
Please examine if the air inlet/outlet vents or air filter are clogged with dust or the airflow is blocked by some foreign object. If so, remove and clean the passage.
- How do I know when to replace my lamp?
Sometimes projectors will shut down the projector lamp when the timer reaches a certain point, even if it has not been totally exhausted. In these cases, it is useful to reset your lamp hour counter as it may increase the amount of life you get from your projector lamp.
- What kind of packaging you offer?
We will pack the goods well with exporting packages to make sure all goods in a good condition during storage and delivery.
- What kind of problem will happen usually?
Some goods will be out of stock and cannot offer, because it cannot meet the quality request or really out of stock. Anyway we will contact the client to confirm well before shipping.
- How long will you take to deal with the returned goods?
We will provide the first feedback within 3 working days.